Support - F.A.Q. Members.


Access username / password ( 30 day access)
After you succesed your payment ( transfer via bank or cash) you will receive e-mail with your access code.
If you lost link to member page or you lost your login info please click here: Lost Password






Compatible browsers
Our sites are not 100% compatible with Opera, Web TV, Mozilla browsers.
Our sites requires the layers, asf and wmv player and a javascript compatible browser, best view with MS Internet Explorer 6 or higer.

To download the MS Internet Explorer click here.




Password Problems
Do you have problems logging in or lost your password?
If you have any problems with your username or password send an email here

 




Cancel your membership
Want to cancel your account immediately without having to send an email and wait for a response?
If you have any problems with your username or password send an email here





Java Applets and free chat
To use chat in our member area, and chat with our models, you need to have instaled JAVA-SOFTWARE on your computer.

If you have Windows XP and you can't see applets, please download JAVA-SOFTWARE from http://www.java.com/en/




How do I enable Java and Java script?
Some of the features in our sites may require Java or Java script to run correctly. If you turned off Java in your browser.





Save a Photo to your local hard drive

1- Click the desired photo in the thumbnail overview.
2- If you see the enlarged image, move your mouse above the photo, click your right mouse button and select "save image as.."

Save Mpeg / VMW* video clips to your local hard drive :

A common issue with most Media-Players is that the user can alter it's settings so it either will start playing the Mpeg-file or start Downloading the Mpeg-file after the user clicked on it.

* You can downlad WMV files just from our download area.





ASF and streaming video an live show feed
To see a ASF or wmv streaming movies or a live show feed you need a fast (ADSL or CABLE) internet connection. MS Internet Explorer 5.5 & Microsoft Windows Media Player .You can not download this files. (you can see these movies online only).

- To download MS Internet Explorer click here.
- To download MS Windows Media Player click here.


If you use one other browser then MS Internet Explorer please check on support page from your browser how you can solve this problem and watch ASF or WMV streaming movies.

- Firefox Help page : http://www.mozilla.org/support/firefox/





Our Sites includes movies that are in Avi, MPEG, Flv and WMV format.

- Incase your Mediaplayer starts playing movie-clips automatically the following procedure
could be a solution for most type of movies:
1- Click on the desired movie in the thumbnail overview until you see the "Click here to download it!" link
3- Click your right mouse button above this link.
4- Choose either "save target as.." or "save link as.."
5- Edit the file name to whatever you like, extension must stay the same as it is.
6- Locate the file you just saved on your HardDisk, play it from there. [double click the file]



MPG ASF AND WMV FILES
To watch movies in the mpeg, asf and wmv format you need MS Windows Media Player. To download MS Windows Media Player click here.


MPG AVI FILES
To watch movies in the avi format you need DivX Player or you need to have instaled DivX 6.0 Codec on your computer. To download DivX Player and codec click here.


MOV FILES
To watch movies in the mov format you need Apple - QuickTime Player. To download Apple - QuickTime Player click here.


Flash movies
You can not download this files. (you can see these movies online only).
To watch our Flash movies you will need Flash player, please download the latest version of Adobe Flash Player- from http://www.adobe.com/shockwave/download/.




Other possible problems

- Download Problems: Error Messages?
Some browsers give confusing error messages when they can't reach a file.
If you receive a dialogue box that says "The server returned extended information", this often means that the server has reached his maximum processes. Please try again on a later time when the server is less busy and let us know about this problem so we can solve it for you - send an email here


- File Not Found?
Please try again later because the server possibly has reached his maximum processes. If a file isn't found on server, please try again on a later time when the server is less busy and let us know about this problem so we can solve it for you. send an email here





- Too slow?
If the server you're downloading from is to slow, Please check the connection,
If everything seems to be alright then try again on a later time and let us know about this problem so we can solve it for you. send an email here



I am using Opera, Web TV, Mozilla, or one other not 100% MS Intrnet Browser, but can I watch the movies?
Although you might not be able to view future live shows, or our streaming feeds if you use not 100% compactible MS Internet Browser, but you can download our mpegs in our movie area.




What browsers work with the movies?
Unless stated otherwise all our websites and content work with most browsers. However because technology advances, there might be problems with the older browsers. Therefore we allways advice you to download the latest version of Internet Explorer.

For your convience you can download the latest versions by clicking one of the link shown below.

Download Internet Explorer








How do I install the correct plug-in for the movies?
Sometimes it's necessary to download a new plug-in to view our movies. All of our mpeg, streaming movies will work with the Windows Media Player, and all our avi's will work with DivX player, however because there is no standard for video on the internet we selected the most common types for your convience you can download the latest versions of players by clicking one of the icons shown below. In all cases you do not need proffesional or full versions, downloading the free version is enough.

Download Windows Media Player  
   
Download one other media player.
Download Quick Time player Download Winamp player
Download DivX player Download Real Player




I have another problem/question with the movies?
- Sometimes a Software Security Alert pops up
Select the "Always Trust" box and click "OK"




Sometimes I get error messages or the video won't play
Make sure your browser's cache is cleared and restart your browser





Software Downloads or support

Movie players
Windows media player The most popular media player. Freeware. Will play mp3, wav, avi, mpeg and much more. (Macintosh users click here to download Mediaplayer and for Linux users, download Mplayer here)
Quicktime player Freeware movieplayer.(for Linux click here)
Winamp Mp3-audio player, you can download Winamp standard or Winamp light. (for Linux click here and for Macintosh here)
Realplayer Full screen streaming media player.

Browsers
Microsoft internet explorer freeware, the number-1 internet-browser, widely supported. This is the best browser to enjoy our site.
Mozilla freeware
Opera freeware

Video-codecs
All kinds of Codecs
Compressed formats





More Help
If all of this won't work then send an email here
Please send us a description of your problem, which Operating-System and Media Player you have on your computer and don't to forget your order subscription number and site name.

NOTE: (we don't accept another e-mails so please use just our form )

Support

 
    Send a email here

This site is owned and operated by Digital Salg.dk

HERE in our F.A.Q. we used as example DVD but if you buy one download movie this can be AVI, AVI/ZIP or ISO image.


F.A.Q How to buy
.

First find the movie that you want to buy and press the button "add this to my cart" take care that the option DVD Movie is selected in the option menu : "Please Choose" ( if DVD Movie is the only option, it will be selected automatically ")

After pressing the button "add this to my cart" you will come to "The Shopping Cart" page where you can check the price and see which movies are in your cart. Check also that you don't have select 2 time the same movie.
If want to delete a movie, press the icon to delete it from your shopping cart.

If you want to add more movies to your cart, you can press the button "back to shopping" to choose movies.

If you don't want to add more movies, you can press the button "go to checkout" to finish your order.

When you press the button "go to checkout" you will come to the Login page.

If this is your first time that you buy a movie from our shop, you will first need to create an account. Fill all required information and press the button "submit" (on the bottom of the form). Please read also our Privacy Notice in the store.

If you already have an account, type your email address and password and press the "login" button. If you still don't have an account on our site please create one and take care when you create your account on our site don't USE fake e-mail, this can give you problems with buying our DVDs.

When you have created your account, read the note how you can contact us and press the button "continue".

You will now need to fill your Payment Information (make sure the information is correct) then press the button "continue checkout".

After pressing this button you will come to last step (step 3 of 3), the Order Confirmation, read everything carefully and if everything is OK press the "confirm the order" button. This process may take a few seconds.
NOTE: When you Press on OK button. Please do not press the back or reloadbutton, doing so could result in double billing.




F.A.Q Basis

1. Q ) Do you ship to USA? A.) YES
2. Q.) What is the cost of DVDs in US$ dollars? A.) Please check at Yahoo Currency Converter
3. Q) Ship costs? A.) All our DVDs are incl. shipping costs.





I have forgot my password

Please if you have forget your password visit our store and press link password forgotten on the login page.
Then Enter your email address and you will get a new password.


note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you? .




Compatible browsers

This site is not 100% compatible with Opera, FireFox and some other browsers.
To use our site please use always Microsoft Internet Explorer.

To download the MS Internet Explorer click here.



How can I get Free DVD
( PLEASE READ ON OUR STORE MORE ABOUT FREE DVDS OR downloads)

If we have options for FREE DVDs you can find them on our main page of the store.
FREE DVD are temperary bonus's and can only be found on our main page. So if you find no extra promotions on our main page the temperary freebee promotion is over, do not worry there will be new ones soon! And if you have ordered already with in the bonus timeframe, they will be sent to you .

Example1 : Buy 2 DVD's = 1 Free DVD total DVD's = 3
In this Example you can get 1 FREE DVD if you order 2 other DVDs from our site. If DVDs are not the same price you pay for the 2 DVDs the lowest priced dvd x 2.. (Example 2 follows)

DVD1 = 19.95
DVD2 = 19.95
-------------------------
Total : = 39.95

DVD3 = 24.95 == YOUR FREE DVD



If on our site you have right to recieve free DVDs, you can get them in 2 differend ways.

1.) you can create one order , then you recieve your order email , you pay 2 or 3dvds only, see example 2,above.
2.) you can create 2 orders, first order with 2 dvds that you want to pay, and on second order you order your free dvd ( on the second order you need to write in the comments the number of your first order ).


If you want to know more about free dvd's or how many you can get with buying dvd's look on our MAINPAGE/STORE!






Gift Certificate Account and where can I find them?

Log in with your email and password then click link "My Account" on the top of the page. On the page My Account Information look at the column with Gift Certificate Account and you will see what we have send to you.

When we see that you don't get our emails, or you don't have activate your gift Certificate we send you a email from one hot mail accaunt, this is not accaunt what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only our email form or you can call 004533252593




How to Contact Us?

Note:
Our support agents work around the clock, from Monday till Friday. Most support requests are handled within 48 hours (business days). For a prompt response please fill out as much information as you can. Click here to send us one email.

note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you?

When we see that you don't get our emails we send you a email from one hot mail account, this is not account what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only this email form or you can also call 0045 33252593 and don't to forget your order number and site name!

NOTE: (we don't accept another e-mails so please use just our form )






I send you an email but, I don't get an answer back from you?
I don’t get email from the site?



We try to reply to your e-mail as soon as possible. We always reply in a time between 1 and 48 hours. If you don't get an answer, please check your spam filter.

We know that a lot peoples using emails with : xxx@AOL.com don't work fine (when we send email), so please use one other email address if you don't have open something as hotmail.com, yahoo.com of gmail.com



If you see you don't get answer from us, then something is wrong with your email address what you give to us, you can send us one email using this email form,
you can also call 0045 33252593 and don't to forget your order number and site name!

NOTE: (we don't accept another e-mails so please use just our form )




F.A.Q. DVD / Download SHOPS



    Send a email here

This site is owned and operated by Digital Salg.dk
If you want to add more movies to your cart, you can press the button "back to shopping" to choose movies.

If you don't want to add more movies, you can press the button "go to checkout" to finish your order.

When you press the button "go to checkout" you will come to the Login page.

If this is your first time that you buy a movie from our shop, you will first need to create an account. Fill all required information and press the button "submit" (on the bottom of the form). Please read also our Privacy Notice in the store.

If you already have an account, type your email address and password and press the "login" button. If you still don't have an account on our site please create one and take care when you create your account on our site don't USE fake e-mail, this can give you problems with buying our DVDs.

When you have created your account, read the note how you can contact us and press the button "continue".

You will now need to fill your Payment Information (make sure the information is correct) then press the button "continue checkout".

After pressing this button you will come to last step (step 3 of 3), the Order Confirmation, read everything carefully and if everything is OK press the "confirm the order" button. This process may take a few seconds.
NOTE: When you Press on OK button. Please do not press the back or reloadbutton, doing so could result in double billing.




F.A.Q Basis

1. Q ) Do you ship to USA? A.) YES
2. Q.) What is the cost of DVDs in US$ dollars? A.) Please check at Yahoo Currency Converter
3. Q) Ship costs? A.) All our DVDs are incl. shipping costs.





I have forgot my password

Please if you have forget your password visit our store and press link password forgotten on the login page.
Then Enter your email address and you will get a new password.


note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you? .




Compatible browsers

This site is not 100% compatible with Opera, FireFox and some other browsers.
To use our site please use always Microsoft Internet Explorer.

To download the MS Internet Explorer click here.



How can I get Free DVD
( PLEASE READ ON OUR STORE MORE ABOUT FREE DVDS OR downloads)

If we have options for FREE DVDs you can find them on our main page of the store.
FREE DVD are temperary bonus's and can only be found on our main page. So if you find no extra promotions on our main page the temperary freebee promotion is over, do not worry there will be new ones soon! And if you have ordered already with in the bonus timeframe, they will be sent to you .

Example1 : Buy 2 DVD's = 1 Free DVD total DVD's = 3
In this Example you can get 1 FREE DVD if you order 2 other DVDs from our site. If DVDs are not the same price you pay for the 2 DVDs the lowest priced dvd x 2.. (Example 2 follows)

DVD1 = 19.95
DVD2 = 19.95
-------------------------
Total : = 39.95

DVD3 = 24.95 == YOUR FREE DVD



If on our site you have right to recieve free DVDs, you can get them in 2 differend ways.

1.) you can create one order , then you recieve your order email , you pay 2 or 3dvds only, see example 2,above.
2.) you can create 2 orders, first order with 2 dvds that you want to pay, and on second order you order your free dvd ( on the second order you need to write in the comments the number of your first order ).


If you want to know more about free dvd's or how many you can get with buying dvd's look on our MAINPAGE/STORE!






Gift Certificate Account and where can I find them?

Log in with your email and password then click link "My Account" on the top of the page. On the page My Account Information look at the column with Gift Certificate Account and you will see what we have send to you.

When we see that you don't get our emails, or you don't have activate your gift Certificate we send you a email from one hot mail accaunt, this is not accaunt what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only our email form or you can call 004533252593




How to Contact Us?

Note:
Our support agents work around the clock, from Monday till Friday. Most support requests are handled within 48 hours (business days). For a prompt response please fill out as much information as you can. Click here to send us one email.

note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you?

When we see that you don't get our emails we send you a email from one hot mail account, this is not account what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only this email form or you can also call 0045 33252593 and don't to forget your order number and site name!

NOTE: (we don't accept another e-mails so please use just our form )






I send you an email but, I don't get an answer back from you?
I don’t get email from the site?



We try to reply to your e-mail as soon as possible. We always reply in a time between 1 and 48 hours. If you don't get an answer, please check your spam filter.

We know that a lot peoples using emails with : xxx@AOL.com don't work fine (when we send email), so please use one other email address if you don't have open something as hotmail.com, yahoo.com of gmail.com



If you see you don't get answer from us, then something is wrong with your email address what you give to us, you can send us one email using this email form,
you can also call 0045 33252593 and don't to forget your order number and site name!

NOTE: (we don't accept another e-mails so please use just our form )




F.A.Q. DVD / Download SHOPS



    Send a email here

This site is owned and operated by Digital Salg.dk
Take care when you create your account on our site don't USE fake e-mail, this can give you problems with buying our DVDs.

When you have created your account, read the note how you can contact us and press the button "continue".

You will now need to fill your Payment Information (make sure the information is correct) then press the button "continue checkout".

After pressing this button you will come to last step (step 3 of 3), the Order Confirmation, read everything carefully and if everything is OK press the "confirm the order" button. This process may take a few seconds.
NOTE: When you Press on OK button. Please do not press the back or reloadbutton, doing so could result in double billing.




F.A.Q Basis

1. Q ) Do you ship to USA? A.) YES
2. Q.) What is the cost of DVDs in US$ dollars? A.) Please check at Yahoo Currency Converter
3. Q) Ship costs? A.) All our DVDs are incl. shipping costs.





I have forgot my password

Please if you have forget your password visit our store and press link password forgotten on the login page.
Then Enter your email address and you will get a new password.


note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you? .




Compatible browsers

This site is not 100% compatible with Opera, FireFox and some other browsers.
To use our site please use always Microsoft Internet Explorer.

To download the MS Internet Explorer click here.



How can I get Free DVD
( PLEASE READ ON OUR STORE MORE ABOUT FREE DVDS OR downloads)

If we have options for FREE DVDs you can find them on our main page of the store.
FREE DVD are temperary bonus's and can only be found on our main page. So if you find no extra promotions on our main page the temperary freebee promotion is over, do not worry there will be new ones soon! And if you have ordered already with in the bonus timeframe, they will be sent to you .

Example1 : Buy 2 DVD's = 1 Free DVD total DVD's = 3
In this Example you can get 1 FREE DVD if you order 2 other DVDs from our site. If DVDs are not the same price you pay for the 2 DVDs the lowest priced dvd x 2.. (Example 2 follows)

DVD1 = 19.95
DVD2 = 19.95
-------------------------
Total : = 39.95

DVD3 = 24.95 == YOUR FREE DVD



If on our site you have right to recieve free DVDs, you can get them in 2 differend ways.

1.) you can create one order , then you recieve your order email , you pay 2 or 3dvds only, see example 2,above.
2.) you can create 2 orders, first order with 2 dvds that you want to pay, and on second order you order your free dvd ( on the second order you need to write in the comments the number of your first order ).


If you want to know more about free dvd's or how many you can get with buying dvd's look on our MAINPAGE/STORE!






Gift Certificate Account and where can I find them?

Log in with your email and password then click link "My Account" on the top of the page. On the page My Account Information look at the column with Gift Certificate Account and you will see what we have send to you.

When we see that you don't get our emails, or you don't have activate your gift Certificate we send you a email from one hot mail accaunt, this is not accaunt what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only our email form or you can call 004533252593




How to Contact Us?

Note:
Our support agents work around the clock, from Monday till Friday. Most support requests are handled within 48 hours (business days). For a prompt response please fill out as much information as you can. Click here to send us one email.

note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you?

When we see that you don't get our emails we send you a email from one hot mail account, this is not account what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only this email form or you can also call 0045 33252593 and don't to forget your order number and site name!

NOTE: (we don't accept another e-mails so please use just our form )






I send you an email but, I don't get an answer back from you?
I don’t get email from the site?



We try to reply to your e-mail as soon as possible. We always reply in a time between 1 and 48 hours. If you don't get an answer, please check your spam filter.

We know that a lot peoples using emails with : xxx@AOL.com don't work fine (when we send email), so please use one other email address if you don't have open something as hotmail.com, yahoo.com of gmail.com



If you see you don't get answer from us, then something is wrong with your email address what you give to us, you can send us one email using this email form,
you can also call 0045 33252593 and don't to forget your order number and site name!

NOTE: (we don't accept another e-mails so please use just our form )




F.A.Q. DVD / Download SHOPS



    Send a email here

This site is owned and operated by Digital Salg.dk